Shipping & Delivery Policy

Last updated: 2026-09-05

This Shipping & Delivery Policy explains how Leling Tenda Chili Products Co., Ltd. (trading as Tenda Peppers, "we", "us", "our") ships and delivers orders to business customers. It should be read together with our Terms & Conditions.

1. Scope and Incoterms

We ship worldwide, primarily to customers in Europe, the Middle East and North America. Unless otherwise agreed, orders are quoted and shipped under the International Chamber of Commerce Incoterms® 2020 rules specified in the quotation or sales contract — most commonly FOB (Free On Board, Chinese port) or CIF (Cost, Insurance and Freight, destination port). The applicable Incoterm determines the point at which risk and cost transfer from us to you.

2. Lead Times

Lead times depend on the product, quantity and season, and are confirmed in writing at order stage. Typical lead times are:

• Production / packing: approximately 10–30 days from order confirmation and receipt of deposit, depending on volume and specification;
• Sea freight: approximately 20–45 days, depending on the destination port and route;
• Air freight: approximately 5–10 days, for smaller or time-sensitive orders.

All lead times are estimates and are subject to seasonal demand, weather, customs clearance and other factors outside our reasonable control.

3. Freight Methods

Sea freight (FCL / LCL) is the most cost-effective option for full-container or consolidated shipments. Air freight is available for smaller or urgent orders at higher cost. We can arrange freight on your behalf or ship against your nominated forwarder, as agreed in the sales contract.

4. Risk Transfer

Risk in the goods transfers from us to you at the point defined by the applicable Incoterms® rule (for example, on loading the goods on board the vessel for FOB, or when the goods pass the ship's rail at the port of loading for CIF). We recommend that buyers insure the goods from the point of risk transfer.

5. Shipping Documentation

We provide standard export documentation with each shipment, which typically includes:

• Commercial invoice and packing list;
• Bill of lading (B/L) or air waybill (AWB);
• Certificate of Analysis (COA);
• Certificate of Origin, where required;
• Phytosanitary certificate and other certificates, where required by the destination country.

Any destination-specific documentation requirements (for example fumigation or additional certification) should be confirmed at order stage.

6. Buyer's Import Responsibilities

Unless otherwise agreed, the buyer is responsible for import clearance, customs duties, taxes and any other charges payable at the destination, and for compliance with the destination country's import and food-safety regulations.

7. Delays and Force Majeure

We are not liable for delays or failure to deliver caused by events outside our reasonable control, including but not limited to weather, port congestion, customs delays, strikes, epidemics, or changes in law or regulation.

8. Contact

For any questions about this Shipping & Delivery Policy, contact us at [email protected] or via WhatsApp at +86 15153588090.