Return & Refund Policy

Last updated: 2026-09-05

This Return & Refund Policy applies to business-to-business (B2B) orders placed with Leling Tenda Chili Products Co., Ltd. (trading as Tenda Peppers, "we", "us", "our"). It sets out how we handle quality claims, replacements, credits and refunds. This policy should be read together with our Terms & Conditions.

1. Scope

As a manufacturer and exporter of agricultural commodities, we sell to importers, distributors and wholesale buyers. Because our products are perishable agricultural goods shipped internationally, returns in the traditional sense (return of goods to us) are generally not practical. Instead, we resolve valid quality claims by replacement, credit or refund, as described below.

2. Inspection Period

You must inspect the goods upon arrival and notify us of any quality or quantity discrepancy within 7 calendar days of the goods being received at the destination. Claims received after this period may not be accepted.

3. How to File a Claim

To file a claim, contact us promptly with the following information:

• Your order number, contract number or proforma invoice number;
• A written description of the issue (for example, moisture, colour, heat level or contamination);
• Photographs or video clearly showing the goods and the alleged defect;
• A sample of the goods, where we request it, for testing.

Claims should be sent to [email protected] or via WhatsApp at +86 15153588090.

4. Assessment and Resolution

We will investigate the claim promptly, including reviewing the Certificate of Analysis (COA) and, where necessary, testing samples. If a claim is verified, we will, at our option:

• Replace the non-conforming goods in a subsequent shipment;
• Issue a credit note against future orders; or
• Issue a refund of the affected portion of the purchase price.

The remedy shall be limited to the value of the affected goods and shall not extend to consequential losses, such as lost profits, customs duties or resale losses.

5. Exclusions

We are not responsible for, and no claim will be accepted in respect of:

• Damage or deterioration caused after risk passes to the buyer under the applicable Incoterms® rule;
• Damage arising from improper handling, storage, transit or repackaging by the buyer or a third party;
• Natural variation in colour, heat level or other characteristics within the agreed specification range;
• Issues arising from the buyer's failure to comply with applicable import, regulatory or labelling requirements.

6. Contact

For any questions about this Return & Refund Policy, contact us at [email protected] or via WhatsApp at +86 15153588090.